Refund policy

The $100 reservation

The reservation is fully refundable while a local shop confirms your price.

You get a full refund if the shop does not confirm the price within 48 hours, or if you cancel before the price is confirmed.

After the price is confirmed

Your reservation counts toward the 50% deposit. The deposit is held and paid out to the maker as the work is done. If something is wrong with the work, we fix or remake it first, and refund second.

Measuring mistakes

If the build does not match the dimensions you signed, the maker fixes it at their cost. If the dimensions you signed were wrong, the cost of the fix is yours.

How refunds are paid

Refunds go back to the card you paid with.